Privacy Policy – LUX MODULAR
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Privacy Policy

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Privacy Policy for Lux Modular LTD.

Last Updated: August 5, 2025

1. Introduction

At Lux Modular LTD. (“us”, “we”, “our” or the “Company”) we value your privacy and the importance of safeguarding your data. This Privacy Policy (the “Policy”) describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. In this Policy, personal data (“Personal Data”) refers to any information that on its own, or in combination with other available information, can identify an individual.

We are committed to protecting your privacy in accordance with the highest level of privacy regulation. As such, we follow the obligations under the below regulations:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the applicable provincial legislations
  • Quebec Law 25

Scope

This policy applies to the Lux Modular LTD. websites, domains, services, and products. This Policy does not apply to third-party applications, websites, products, services or platforms that may be accessed through (non-Lux Modular LTD.) links that we may provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. Any Personal Data that you provide to these websites will be governed by the third-party’s own privacy policy. We cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.

Processing Activities

This Policy applies when you interact with us by doing any of the following:

  • Visit any of our websites that link to this Privacy Statement
  • Receive any communication from us including newsletters, emails, calls, or texts / SMS
  • Inquire about or purchase our products and services

2. Personal Data We Collect

What Personal Data We Collect

When you make an inquiry, place an order, or attempt to make a purchase, we collect the following types of Personal Data:

  • Contact Information such as your name, email address, and phone number.
  • Payment Information such as your billing address, credit card, debit card or other payment method.
  • Account Information such as your name, email address, and password, if you create an account with us.

How We Collect Your Personal Data

We collect Personal Data from the following sources:

  • From You. You may give us your Contact Information, Payment Information, or other details by filling in forms, using our services, entering information online or by corresponding with us by post, phone, email or otherwise. This includes Personal Data you provide, for example, when you:
    • Create an account or purchase products on our website;
    • Express interest in our products or services;
    • Subscribe to our newsletter;
    • Complete a voluntary market research survey;
    • Contact us with an inquiry or to report a problem (by phone, email, social media, or messaging service);
  • Automated technologies or interactions: As you interact with our website, we may automatically collect Device Data about your equipment and Usage Data about your Browse actions and patterns. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie section (below) for further details.
  • Third parties: We may receive Personal Data about you from various third parties, including:
    • Device and Usage Data from third parties, including analytics providers such as Google;
    • Contact and Payment Data from social media platforms when you interact with our pages or log in to our website using such social media platforms;
    • Contact, Payment, and Financial Data from providers of technical, payment and delivery services.

If you provide us, or our service providers, with any Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Policy.

Device and Usage Data

When you visit a Lux Modular LTD. website, we automatically collect and store information about your visit using browser cookies or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use some features of our Service.

Data we collect from third parties

We may receive your Personal Data from third parties such as partners and other sources. This Personal Data is not collected by us but by a third party and is subject to the relevant third party’s own separate privacy and data collection policies. We do not have any control or input on how your Personal Data is handled by third parties. If you have any questions you should first contact the relevant third party for further information about your Personal Data. Where that third party is unresponsive to your rights, you may contact the Privacy Team at Lux Modular LTD. (contact details below).

Purpose and Legal Basis for the Processing of Personal Data

We collect and use your Personal Data with your consent to provide, maintain, and develop our products and services and understand how to improve them. These purposes include:

  • To provide our products and services, such as designing, delivering, and installing your modular fitness and sports pods.
  • To fulfill orders, process payments, and manage shipment.
  • To build a Safe and Secure Environment by verifying your identity and investigating and preventing security incidents.
  • To Provide, Develop, and Improve our Products and Services by delivering, maintaining, and improving our offerings, and providing you with technical and customer support.
  • To communicate with you about your inquiries, orders, and other information related to our products and services.

Where we process your Personal Data to provide a product or service, we do so because it is necessary to perform contractual obligations. All of the above processing is necessary in our legitimate interests to provide products and services and to maintain our relationship with you. Consent will be required to initiate services with you.

Third Party Tools

We use these third party tools to operate our business and store your information:

  • WordPress and associated plugins
  • Customer Relationship Management (CRM) providers
  • Analytics Providers

International Data Transfer and Storage

Where possible, we store and process data on servers within Canada. However, some of our third-party service providers (such as payment processors or CRM providers) may operate internationally. Therefore, your Personal Data may be transferred to, and maintained on, servers residing outside of your province or country where the data laws may differ. We will take appropriate steps to ensure that your Personal Data is treated securely and in accordance with this Policy as well as applicable data protection law.

Sharing and Disclosure

We will share your Personal Data with third parties only in the ways set out in this Policy or set out at the point when the Personal Data is collected. We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Data here: https://www.google.com/intl/en/policies/privacy/

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout?hl=en

Service Providers and Other Third Parties

We may use third-party service providers to help us improve our products and services. We may share your Personal Data with marketing agencies, CRM providers, database service providers, backup and disaster recovery service providers, email service providers and others but only to maintain and improve our products and services.

3. Cookies

A cookie is a small file with information that your browser stores on your device. We use cookies to give you the best experience possible. This includes strictly necessary cookies required to run the service, preference cookies to remember your choices, and analytics cookies to help us improve our products.

4. Retention & Deletion

We will only retain your Personal Data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need Personal Data, we will remove it from our systems and/or take steps to anonymize it.

5. Merger or Acquisition

If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

6. How We Keep Your Data Safe

We have appropriate organizational safeguards and security measures in place to protect your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. The communication between your browser and our website uses a secure encrypted connection wherever your Personal Data is involved. In the unfortunate event of a Personal Data breach, we will notify you and any applicable regulator when we are legally required to do so.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children under 18.

8. Your Rights for Your Personal Data

As a Canadian resident, your rights are subject to local data privacy regulations. These rights may include:

  • Right to Access: You have the right to learn whether we are processing your Personal Data and to request a copy of the Personal Data we are processing about you.
  • Right to Rectification: You have the right to have incomplete or inaccurate Personal Data that we process about you rectified.
  • Right to Portability: You have the right to obtain Personal Data we hold about you, in a structured, electronic format, and to transmit such Personal Data to another data controller.

Withdrawing Consent

If you have consented to our processing of your Personal Data, you have the right to withdraw your consent at any time, free of charge, such as where you wish to opt out from marketing messages that you receive from us.

How to Exercise Your Rights

To make a request to exercise any of these rights, please contact our privacy team using the information in the “Contact Us” section below. For your own privacy and security, we may require you to prove your identity before providing the requested information.

9. Changes

We may modify this Policy at any time. If we make changes to this Policy then we will post an updated version of this Policy on this website.

10. Contact Us

To request a copy of your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, please contact us: